General Terms and Conditions of the Cryptix DORA Shop Online Store
Date of last revision: September 5, 2025
1. GENERAL PROVISIONS
1.1. Operator: These General Terms and Conditions (hereinafter: “GTC“) govern the rights and obligations related to the use of the Cryptix DORA Shop online store (hereinafter: “Online Store“), accessible at the web address https://dora.cryptix.ag/#pricing, which is operated by the company Cryptix AG, a company incorporated under the laws of Switzerland with its registered office at Bundesstrasse 5, 6300 Zug, registration number: CHE-361.505.762, VAT identification number: CHE-361.505.762 MWST (hereinafter: “Provider“).
1.2. Definitions:
- Buyer: A legal entity, a sole proprietor, company, or another business entity that makes a purchase in the Online Store for the purposes of its commercial activity. This definition excludes consumers within the meaning of consumer protection legislation, unless explicitly stated otherwise in these GTC.
- Consumer: A natural person who acquires or uses Products for purposes outside his or her professional or commercial activity.
- Product: A set of digital content in the form of sample documentation for establishing compliance with Regulation (EU) 2022/2554 (DORA), which includes, but is not limited to, internal policy templates, review report templates, and register templates in various formats (e.g., .docx, .xlsx, .pdf).
- Contract: A contract for the purchase of Products concluded at a distance between the Provider and the Buyer via the Online Store, of which these GTC are an integral part.
1.3. Binding Nature and Application: By placing an order in the Online Store, the Buyer explicitly confirms that they are fully acquainted with these GTC, understand them, and agree to them in their entirety. These GTC are an integral part of every concluded Contract. If the Buyer is a Consumer, in addition to the other provisions that are not contrary to consumer protection legislation, the special provisions of Section 11 of these GTC shall primarily apply.
2. DEFINITION OF THE BUYER’S STATUS AND EXCLUSION OF CONSUMER PROTECTION
2.1. Primary Focus: The Online Store is primarily intended for sales to business entities. The Provider operates on the assumption that all Buyers are business entities.
2.2. Buyer’s Declaration and Warranty: By placing an order and accepting these GTC, the Buyer expressly declares and warrants that:
- a) they are a legal entity or a sole proprietor, validly established and operating in accordance with the laws of their country;
- b) they are purchasing the Products exclusively for the purposes of their registered professional or commercial activity;
- c) they are not acting in the capacity of a Consumer.
2.3. Consequences for Business Entities: Based on the Buyer’s declaration in section 2.2, the provisions of consumer protection legislation do not apply to the relationship between the Provider and a Buyer who is a business entity. The Provider assumes no liability for any false declaration by the Buyer. If it is determined that the Buyer is a Consumer, the provisions of Section 11 of these GTC shall apply.
3. CONCLUSION OF THE CONTRACT
3.1. Order Process: The Buyer selects the desired Product and adds it to the cart. By clicking the “Complete Purchase” button or a similar button with binding content, the Buyer places an order. The placed order is considered an irrevocable offer by the Buyer to conclude the Contract under the terms specified in these GTC.
3.2. Order Receipt Confirmation: After placing the order, the Buyer receives an automatically generated message to their email address confirming receipt of the order. This message does not yet constitute acceptance of the offer by the Provider.
3.3. Acceptance of the Offer and Conclusion of the Contract: The Contract between the Provider and the Buyer is validly concluded when the Provider sends the Buyer a separate email confirming the order and access to the Products, or when the Provider actually grants the Buyer access to the purchased Products after successful payment.
4. PRICES AND PAYMENT TERMS
4.1. Prices: The applicable prices for the Products are those published in the Online Store at the time the Buyer places the order. All prices are in Euros (EUR) and do not include Value Added Tax (VAT), unless explicitly stated otherwise. The Provider reserves the right to change prices at any time, but such changes will not affect orders that have already been placed and confirmed. The final amount payable, including all taxes and duties, is clearly displayed in the checkout process before the order is placed.
4.2. Payment Methods: The Provider offers the following payment methods:
- Payment by credit/debit cards (via a payment service provider, e.g., Stripe, Adyen).
- Payment via PayPal.
- Payment by pro forma invoice (in this case, access to the Products is granted upon receipt of payment to the Provider’s bank account).
4.3. Invoicing: After payment is completed, the Provider issues an invoice in electronic form and sends it to the Buyer’s email address. By placing an order, the Buyer expressly agrees to receive the invoice in electronic form.
5. DELIVERY OF PRODUCTS
5.1. Digital Nature: All Products are in digital form. Physical delivery is not possible.
5.2. Method and Time of Delivery: Delivery is performed by the Provider granting the Buyer access to the Products after successful receipt of payment. Access is generally granted immediately after payment via:
- a) A download link sent to the Buyer’s email address, and/or
- b) A download link within the Buyer’s user account in the Online Store.
5.3. Buyer’s Responsibility: The Buyer is responsible for providing a correct and functional email address and for saving the downloaded Products to their own device.
6. RIGHT OF WITHDRAWAL FROM THE CONTRACT
6.1. Rule for Business Entities: For Buyers who are business entities (section 2.2.), the right of withdrawal from the contract is entirely excluded. All purchases are final.
6.2. Rule for Consumers: For Buyers who are considered Consumers, the right of withdrawal from the contract is governed by Section 11 of these GTC.
7. INTELLECTUAL PROPERTY RIGHTS
7.1. Ownership: All Products and all content in the Online Store are the copyrighted work and exclusive intellectual property of the Provider or its licensors. All rights are reserved.
7.2. Grant of License: By purchasing a Product, the Provider grants the Buyer a limited, non-exclusive, non-transferable, and revocable license to use the purchased Product.
7.3. Scope of License: The license is granted exclusively for the Buyer’s internal business purposes, namely for the preparation of their own internal documentation to achieve compliance with the DORA Regulation. In the case of a Consumer, the license is granted for personal, non-commercial use.
7.4. Prohibitions: The Buyer is expressly prohibited from:
- a) Selling, sublicensing, distributing, lending, leasing, or otherwise transferring the Products to third parties, whether for a fee or free of charge.
- b) Publicly publishing, displaying, or performing the Products.
- c) Modifying, adapting, disassembling, or reverse-engineering the Products, except to the extent necessary to fill in fields and adapt templates (e.g., entering company data).
- d) Removing copyright or other intellectual property rights notices from the Products.
7.5. Breach: Any use of the Products contrary to this section is considered a material breach of the Contract and a gross infringement of the Provider’s intellectual property rights. In the event of such a breach, the Buyer shall be liable to the Provider for any and all damages incurred.
8. LIMITATION OF LIABILITY
8.1. Informational Nature: The Products are provided as samples and templates and are intended for informational and educational purposes only. THE PRODUCTS DO NOT CONSTITUTE LEGAL, BUSINESS, OR FINANCIAL ADVICE.
8.2. No Warranty of Compliance: The Provider does not warrant or guarantee that the use of the Products will, in itself, be sufficient to achieve full compliance with the DORA Regulation or any other legislation. Achieving compliance depends on the specific circumstances, processes, and implementation within the individual Buyer’s organization.
8.3. Buyer’s Responsibility for Adaptation: The Buyer is fully responsible for reviewing, adapting, and implementing the Products in accordance with their specific business needs and legal environment. The Provider expressly recommends that the Buyer consult with their own legal and professional advisors before using and implementing the documentation.
8.4. Exclusion of Damages: To the maximum extent permitted by applicable law, the Provider excludes all liability for any direct, indirect, consequential, or other damages (including, but not limited to, loss of profit, loss of data, costs of regulatory proceedings, or penalties) that may arise for the Buyer from the use or inability to use the Products. The provisions of this section do not affect the statutory rights of Consumers to whom consumer protection legislation applies.
8.5. Limitation of Liability Amount: In the event that a complete exclusion of liability is not legally valid, the Provider’s total liability to a Buyer who is a business entity for all claims arising from an individual Contract shall, in any case, be limited to the amount paid by the Buyer for the Product under that Contract.
9. PERSONAL DATA PROTECTION
9.1. Data Processing: The Provider processes personal data in accordance with applicable data protection legislation (GDPR). Data is collected and processed for the purpose of executing the Contract, issuing invoices, and communicating in relation to the order.
9.2. Privacy Policy: More information about the processing of personal data is available in the Privacy Policy, which is published on the Online Store’s website and forms an integral part of these GTC.
10. FINAL PROVISIONS
10.1. Dispute Resolution: The Provider and the Buyer will endeavor to resolve any disputes amicably. If an amicable solution is not possible, the court with subject-matter jurisdiction at the Provider’s registered office shall have exclusive jurisdiction to resolve disputes.
10.2. Applicable Law: The laws of the Republic of Slovenia shall exclusively apply to the assessment of all relationships, rights, and obligations governed by these GTC, without the application of the rules of private international law (conflict of laws rules).
10.3. Amendments to the GTC: The Provider reserves the right to amend these GTC. Any amendment will be published on the Online Store’s website. The GTC in force at the time of placing the order shall apply to the individual Contract.
10.4. Severability Clause: If any provision of these GTC is or becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that most closely corresponds to the purpose and meaning of the original provision.
11. SPECIAL PROVISIONS FOR CONSUMERS
11.1. Application: The provisions of this Section 11 apply exclusively and only if the Buyer is a Consumer (a natural person who acquires Products for purposes outside his or her professional or commercial activity). These provisions shall prevail over other provisions of these GTC if they are in conflict.
11.2. Right of Withdrawal: A Consumer has the right to withdraw from the Contract within 14 days of its conclusion, without needing to provide a reason for their decision.
11.3. LOSS OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT: As the Products are digital content not supplied on a tangible medium, by placing the order and giving express consent during the purchase process (e.g., by ticking a specific checkbox), the Consumer:
- a) expressly agrees to the supply of the digital content commencing immediately after successful payment;
- b) is aware of and agrees that by the Provider granting them access to the Product (e.g., by providing a download link), they completely lose their right of withdrawal from the contract.
11.4. Non-conformity of Digital Content: In the event that the digital content does not conform with the contract, the Consumer has rights in accordance with the applicable Consumer Protection Act (guarantee for the conformity of goods).
11.5. Out-of-Court Dispute Resolution: The Provider does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute. Consumers have the option of using the European Online Dispute Resolution platform (ODR platform), available at the following link: http://ec.europa.eu/odr.
Cryptix AG
Bundesstrasse 5
6300 Zug
hello@cryptix.ag
https://cryptix.ag/
